Privacy Policy for Cloud9 Wellness
Cloud9 Wellness ("we," "our," "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you purchase, access, or interact with our online wellness courses ("Courses"). By using our services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect personal information directly from you and through your use of our services:
a. Personal Information You Provide
- Name
- Email address
- Payment information (processed securely through third-party payment providers)
- Account login credentials (if applicable)
b. Information Collected Automatically
- IP address
- Device information (e.g., type, operating system, browser)
- Usage data (e.g., pages viewed, time spent on the platform, interactions with content)
c. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience and analyse website performance. You can manage cookie preferences through your browser settings.
2. How We Use Your Information
We use your information to:
- Provide and deliver the Courses.
- Process payments and manage transactions.
- Communicate with you regarding updates, promotions, or customer support.
- Improve our services and customise your learning experience.
- Comply with legal obligations.
3. Sharing Your Information
We do not sell or rent your personal information. However, we may share your data with:
- Service Providers: Third-party companies that assist with payment processing, hosting, analytics, and email communication.
- Legal Authorities: When required by law or in response to valid legal requests.
- Business Transfers: In connection with mergers, acquisitions, or sales of assets, your data may be transferred as part of the transaction.
4. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access and Correction: Request access to your data or corrections to inaccuracies.
- Data Deletion: Request deletion of your personal information, subject to legal or operational retention requirements.
- Opt-Out: Opt out of receiving marketing communications by clicking "unsubscribe" in emails or contacting us directly.
To exercise your rights, contact us at [email protected]
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorised access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Retention of Information
We retain personal information as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.
7. Third-Party Links
Our Courses may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of third-party sites you visit.
8. Children's Privacy
Our Courses are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected such data, we will delete it promptly.
9. International Users
If you access our Courses from outside [Insert primary jurisdiction], please note that your data may be transferred, stored, and processed in a different jurisdiction. By using our services, you consent to such transfers.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be effective upon posting. We encourage you to review this page periodically to stay informed.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Cloud9 Wellness
Email: [email protected]
Thank you for trusting Cloud9 Wellness with your personal information.